Rules and responsibilities

Picking up the car

The person who booked the car must pick it up at the address stated in the booking confirmation. An extra driver added to the booking cannot pick up the car without the primary renter being present. The car owner must confirm the identity and driver’s license number of the renter and extra driver (if applicable). The car owner should remember to remove the registration certificate before the start of the rental.

Rental contract

The rental contract in our app must be completed at the pick-up and return of the car. The rental contract is used for verifying the identity of the renter and extra driver and for documenting the car's condition, pre-existing damage, fuel level, and kilometers driven.

Information about the car

The app will give access to important information and instructions in case anything happens during the rental. The car owner can also provide "Good to know" information about the car, like tips about how the car works, which will be shown to the renter in the app throughout the rental.

Renter

If for any reason the renter is not considered fit to drive, does not meet the age or driver's license requirements, or is not the person picking up the car, the car owner must not hand over the car to the renter and should contact GoMore immediately.

Smoking and animals

Smoking is not allowed in the car during the rental. Animals are only allowed if agreed with owner.

Cancellations

Cancellation fees may apply if a confirmed booking is cancelled by the owner or renter. The fee will depend on how close the cancellation is to the start of the rental. Read more.

Car condition

If the car is not as described on gomore.at, the renter may cancel the rental. The car should be handed back in the same cleaned condition as you received it in. If handed back in a worse condition than you received it in, GoMore has the right to charge the renter with a car wash fee as described in our rental terms and conditions.

Returning the car

When completing the rental contract during the car return, check that the car is returned in the same condition as when picked up. If the car is damaged, it should be recorded in the rental contract.

Mileage and fuel

Included kilometers are visible in the rental booking and booking confirmation sent by email. The car's mileage and fuel level should be recorded in the rental contract The renter is responsible for refilling the car with the correct fuel type. The car must be returned with the same amount of fuel as when it was picked up. When using the rental contract in the app, if fuel is missing or kilometers are exceeded, extra costs will automatically be charged to the renter's payment card. These are based on GoMore prices for extra kilometers and missing fuel.

Defects & damage

If a problem occurs with the car during rental, the renter must stop the car and contact roadside assistance or GoMore. If the car is damaged during the rental, the renter should note as much information as possible about how it occurred, since it will be needed for any insurance claims.

Fines

Parking fines, speeding tickets, bridge tolls and any other fines incurred during the rental period must be paid by the renter.